Welcome to www.skirtina.com ("Site"). These Terms of Purchase govern all transactions made through our platform, specializing in contemporary women's fashion that celebrates individuality and confidence. By placing an order, you agree to be bound by these terms which supersede any prior agreements. Please review carefully before completing your purchase of our trend-forward apparel and accessories.
All orders undergo thorough quality verification to maintain our standards for premium craftsmanship. Standard processing requires 3-5 business days (excluding weekends and holidays) before shipment. During peak seasons including holiday periods and collection launches, processing may extend to 5-7 business days. You will receive an order confirmation email immediately after purchase, followed by a shipping notification with tracking details once your items depart our facility. We cannot accommodate rush processing for international orders due to customs documentation requirements.
Domestic shipments typically arrive within 7-14 business days after processing. International deliveries may require 14-21 business days, subject to destination country's customs clearance. All shipping timelines are estimates only - we cannot guarantee specific delivery dates due to carrier variability. Additional duties/taxes for international orders are the customer's responsibility. Signature confirmation may be required for high-value shipments. During promotional periods, please allow extra transit time due to carrier volume surges. Lost package claims must be submitted within 30 days of shipment date.
We accept returns within 21 days of delivery for unworn, unwashed items with original tags attached. Return processing requires 10-14 business days after we receive the package. Customers are responsible for return shipping costs unless the return results from our error. Final sale items (marked as such) and intimate apparel without intact hygiene seals are ineligible. Exchange requests depend on current inventory availability and may require additional shipping fees. Refunds will be issued to the original payment method within 14 business days of return receipt. International returns must include all customs documentation to avoid processing delays.
All prices are in USD and subject to change without notice. We accept major credit cards and PayPal. Your card will be charged upon order submission. In rare cases of pricing errors, we reserve the right to cancel orders and issue full refunds. Multi-item orders may ship separately with no additional shipping charges. Discount codes cannot be applied retroactively and may have specific exclusions noted in promotion terms. Sales tax applies where required by law. For international orders, currency conversion rates are determined by your payment provider and may differ from the order total shown.
Inventory updates in real-time, but occasionally items may become unavailable after order placement. In such cases, you will be notified via email with options for replacement, waitlist, or refund. We reserve the right to limit quantities purchased and cancel orders exhibiting reseller characteristics (bulk purchases, freight forwarding addresses, etc.). Pre-order items will display estimated shipping timelines - these are subject to change due to production variables. Backordered items will ship automatically when restocked unless you request cancellation. Color variations between product images and actual items may occur due to monitor settings.
For order inquiries, please email [email protected] with your order number. Response time is typically within 48 hours, extended to 72 hours during peak seasons. For faster resolution, include photos for damage/defect claims. Our customer service hours are Monday-Friday 9AM-5PM EST, excluding major holidays. Written correspondence should be directed to our email as we do not maintain a physical office for customer visits.
