We want you to love your Skirtina pieces as much as we do. You may return unworn, unwashed items with original tags and packaging within 21 days of delivery (significantly longer than standard fashion retailers). For exchanges, we allow 30 days to accommodate international shipping delays. Initiate returns through www.skirtina.com and select your preferred option. Please note: Items marked "Final Sale" or with removed tags are ineligible for return.
To maintain our premium quality standards, all returns must: (1) Show no signs of wear, perfume, or makeup (2) Include all original packaging including Skirtina branded materials (3) Have intact security tags. Our quality team conducts thorough inspections upon receipt. Items failing inspection will be returned to you within 10 business days with a detailed condition report.
Refunds are processed within 10 business days after we receive your return. This extended period allows for our detailed quality verification process. The refund amount excludes original shipping fees and any return shipping charges. For credit card/PayPal payments, allow an additional 3-5 banking days for the refund to appear in your account.
Customers are responsible for return shipping costs unless the return is due to our error (wrong/damaged item). We strongly recommend using tracked shipping with insurance—Skirtina is not responsible for lost return packages. For exchanges over $250, we may provide prepaid return labels at our discretion.
Report quality issues within 7 days of delivery by emailing [email protected] with clear photos/videos. We'll arrange free return shipping and expedite replacement (subject to availability) or issue a full refund including original shipping costs. This exception reflects our commitment to delivering flawless fashion.
Customized or altered items are final sale. For holiday purchases (November 15 - December 31), the return window extends to January 15. Skirtina reserves the right to refuse returns from customers with excessive return rates (>40% of orders) or suspected fraudulent activity.
For return authorization or policy questions, contact our Style Support Team at [email protected] (response within 48 hours). Include your order number and photos for damaged items. Visit www.skirtina.com for live chat during business hours GMT+8.
