Customer Service Policy
Welcome to www.skirtina.com. As a contemporary women's fashion destination specializing in bold, trend-forward designs, we are committed to delivering exceptional service that matches your unique style. Below outlines our comprehensive customer service standards.
Product Availability
Our limited-edition collections ensure you stand out with exclusive pieces. If an item becomes unavailable after purchase, we'll notify you within 3 business days with these options: (1) early access to our next collection drop, (2) instant refund, or (3) store credit with 15% bonus value. This reflects our dedication to offering distinctive fashion while prioritizing your satisfaction.
Pricing Structure
All prices are final in USD at checkout. We maintain transparent pricing for our premium, fashion-forward designs. In exceptional cases of pricing errors, we reserve the right to cancel orders and will notify you within 72 hours. For such instances, we offer a 20% discount code as a gesture of goodwill, maintaining our brand's commitment to fair transactions.
Order Processing
Each order receives meticulous attention to ensure quality. Standard processing takes 3-5 business days (extending to 5-7 days during peak seasons). You'll receive detailed tracking information via email upon shipment. For special collection items requiring additional craftsmanship, estimated timelines will be clearly displayed during checkout to manage expectations.
Shipping Standards
We partner with premium carriers to deliver your fashion statements securely. Domestic shipments typically take 7-14 business days after processing, while international deliveries may require 14-21 business days. All international packages include prepaid customs documentation with accurate valuations to prevent delays - essential for our global fashion community.
Returns & Exchanges
We accept returns within 21 days of delivery for store credit or exchange. Items must be unworn with original tags attached. Return processing may take 14 business days after receipt. All returns undergo quality inspection to maintain our standards. Final sale items (clearly marked) are excluded to preserve the exclusivity of select collections.
Intellectual Property
All creative content including product imagery, campaign visuals, and unique designs are protected intellectual property. Unauthorized commercial use (such as replicating our signature styles or using images for resale) is strictly prohibited. We actively protect these rights to maintain our brand's distinctive fashion identity.
Customer Support
Our style experts are available via email at [email protected] for all inquiries. Response time is typically within 3 business days (may extend to 5 days during high-demand periods). For urgent order-related matters, please include your order number in the subject line. We value personalized communication that reflects our brand's vibrant personality.
